At Concept Dentistry, as your SE Calgary Dentist of choice, we are committed to helping you maximize your dental insurance benefits. We are happy to take care of all paperwork submissions and direct bill your insurance on your behalf (if allowed by your insurance provider). You will only be charged for the portion of dental work that is not covered by your insurance plan. As a service, we can also submit treatment plans to insurance companies prior to treatment, in order to determine your coverage availability.
Because all insurance plans vary, our Calgary Dental office cannot advise on the intricacies of your plan. We can certainly help you in estimating your coverage, but cannot guarantee coverage due the complexities of insurance contracts. We are happy to contact your insurance provider concerning coverage questions. Your insurance policy is between you and your insurance provider and any questions pertaining to financial coverage should be addressed to your provider.
Our Calgary dental practice staff is always available should you have any more questions regarding our assistance with insurance policies. Contact us today!
At Concept Dentistry, we require payment for your estimated or exact patient portion on the day of service. For your convenience, we offer several payment options:
Q] Do you follow the new 2018 Alberta Dental fee guide?
A] Yes we do! Please refer to our dental fees page to learn more about dental fees in Calgary.
Q] Do you offer direct billing?
A] Yes! Concept Dentistry offers the convenience of direct billing, as long as the policyholders Benefit Provider allows for direct billing. In some cases, we will not accept the assignment of benefits if there is a balance on account your account or a history of account issues. Also, here are some insurance policies that will not allow the benefits to be assigned to the dental office and will only forward their payment to the policy holder. In this case, we require payment for your dental services at the time of treatment
Q] What costs will my insurance company cover?
A] Since we are unable to know exactly what your dental benefits will pay, we will do our best to provide you with an estimated patient portion of your fees. It is the responsibility of the patient to know the details of their insurance plan and to inform us when changes occur to the plan, what is covered by the policy and who is covered under the policy.
Due to privacy laws, we are not permitted to access any information on your behalf from your insurance provider. If you have your plan details, please bring them along to your appointment.
Q] What factors do you consider when providing an estimate for treatment?
A] An estimate for your treatment is based on the most recent information that we have on file. If you’re concerned about exactly what costs you’ll be responsible for, simply ask about our ‘Pre-Determination.’
Q] What is a ‘Pre-Determination’?
A] A Pre-Determination provides you with the exact cost of the treatment. Upon request, we will submit this information to your insurance provider before completing any treatment. While this may delay your treatment, you will know exactly what [if any] out-of-pocket costs you may be required to pay.
Q] What payment options are available to me?
A] We require payment in full for your patient portion at the time of treatment unless financing has been pre-arranged. We accept MasterCard, Visa, American Express and Interac [Debit].
Q] What is the best way to budget for my treatment?
A] We’re happy to put together a detailed treatment plan with the associated costs outlined so that you can budget for each appointment accordingly. We can also prioritize treatments so that you can attend to the most urgent treatments right away and then plan further treatments over time.
Q] My dental insurance said it pays 100% for my dental treatments: why do I still owe you money?
A] We hear this question often. Usually, the patient has looked at his EOB [explanation of benefits statement] which tells you what the provider paid, or they check their plan booklet and sees that the fee charged by the dentist exceeds the fee guide amount set by the Benefit Provider. The problem is that the fee covered by the provider is whatever has been negotiated between your employer and the Benefit Provider, and is directly dependent upon the premium paid for your specific benefit policy. That is why the coverage can vary even between the employees of the same company or other patients covered by the same Benefit Provider.
Suite 600, 2710 17th Ave SE
Proudly serving Calgary and the nearby communities of Southview, Radisson, Forest Lawn, Dover, Erin Woods, Penbrook Meadows, Inglewood and more.
Monday 9:00 AM – 7:00 PM
Tuesday9:00 AM – 7:00 PM
Wednesday7:00 AM – 7:00 PM
Thursday7:00 AM – 7:00 PM
Friday8:00 AM – 3:00 PM
Saturday*8:00 AM – 4:00 PM
* Twice Monthly
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